Where we ship
We ship within Australia only. Checkout accepts Australian addresses only. If you're overseas and would like to order, please email us at studio@oceansky.space.
Shipping options and prices
All prices are in Australian dollars (AUD).
- Standard shipping: free. It's our only shipping option, whether your order goes to one address or several.
- There's no maximum number of items per order; the only limit is the stock we have available.
We ship with a tracked delivery service within Australia. Standard delivery usually takes 2 business days after dispatch.
Choosing where your order goes
- When you order, we ask where it's going: to you, or to someone else.
- To you: enter your address at checkout as normal.
- To one other person: enter their address on our delivery page and we'll fill it in at checkout for you.
- To several addresses (2 or more items going to different people): enter each address on our delivery page before checkout. You can add each recipient's email if you'd like, but it's optional.
- On orders going to several addresses, the address you enter at checkout should be your own. It's used for billing and order updates only. Nothing ships there unless it's also one of the delivery addresses you entered on our site. We'll remind you of this before checkout.
- An order going to several addresses is still one order, with a separate parcel for each address.
When your order is dispatched
We count business days: Monday to Friday, not counting weekends, Queensland public holidays or the Brisbane Ekka show day.
- Standard Edition orders are dispatched within 3 business days of order confirmation.
- Gift Edition orders: after you order, you have 7 days to record a voice or text message for each gift. You'll find the link to record on the checkout thank-you page and in your order confirmation email. We dispatch 3 business days after all of the order's messages are saved.
- If some or all messages aren't saved by the end of the 7-day window, the whole order ships anyway, on the 3rd business day after day 7. Gifts without a message show our default message.
- Orders with both Standard and Gift Edition items ship together on the Gift Edition dispatch date.
- We'll show your expected dispatch date in your bag, on your confirmation page and in our emails.
Parcels
- Each Gift Edition box ships as its own parcel.
- Standard Edition pieces going to the same address ship together in one parcel.
- Orders sent to several addresses are delivered as separate parcels, one per address (and one per Gift Edition box).
Tracking
When your order is dispatched you'll receive a shipping confirmation email from our store with tracking details. If your order ships in more than one parcel, you'll get one shipping email per parcel, each with its own tracking number.
Wrong address, lost or damaged parcels
- Please check every delivery address before paying, including the addresses entered on our delivery page. Contact us as soon as possible if an address is wrong.
- Changing a delivery address after paying: email studio@oceansky.space with your order number and the new address. We can change it any time until the order is dispatched. Once a parcel has been dispatched, we can't change its address.
- If a parcel arrives damaged or goes missing, email us with your order number and we'll work with the delivery service to sort it out. Your rights under the Australian Consumer Law still apply.